Privacy policy
Last updated: 3 October 2026
Who we are
Our website address is https://castellinonaxos.gr.
This website is operated by Castellino Naxos, a hospitality accommodation located in Naxos, Greece.
You can contact us regarding any privacy matters at info@castellinonaxos.gr.
Personal data we collect
We only collect personal information that you voluntarily provide when you:
- Contact us through the website, email, or phone (for example, to request availability or make a booking)
- Subscribe to our newsletter or updates (if applicable)
- Interact with our social media profiles linked on the website
This may include your name, email address, phone number, and any message or inquiry you send us.
How we use your information
We use your personal data to:
- Respond to your inquiries and booking requests
- Communicate with you about your reservation or stay
- Improve our website and customer experience
We do not sell, rent, or share your personal data with third parties, except when required by law or when necessary to provide our services (for example, through a secure booking or payment processor).
Cookies and similar technologies
Our website uses cookies to ensure that we give you the best experience and to analyze how visitors use the site. Cookies are small text files stored on your device that help the website function properly and remember your preferences.
We use the following types of cookies:
- Essential cookies: Required for the website to operate correctly (e.g., page navigation, basic functionality).
- Analytics cookies: Used to understand how visitors interact with our site, so we can improve its content and performance (for example, Google Analytics).
- Functional cookies: Used to remember choices you make, such as preferred language or region.
- Third-party cookies: Some embedded content may set its own cookies: the Google Map (only once you load it) and our booking system, Hostex, which remembers your language for its booking pages and, once you go to our booking site, may set its own cookies (including analytics).
Analytics cookies (Google Analytics) are only set if you click “Accept” in the cookie banner. If you click “Reject”, or make no choice, Google Analytics is not loaded. The Google Maps map on our contact page is also only loaded after you accept cookies or click “Show map”. You can change your choice at any time using the “Cookie settings” link at the bottom of every page.
You can also control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the site functions.
Embedded content from other websites
Our website includes embedded content: our booking search and calendars (provided by our booking system, Hostex) and, if you choose to load it, a Google Map. Our chat button opens WhatsApp only when you send a message. The background video and the Google reviews are stored on our own website, so no third party is contacted to show them. Embedded content behaves in the same way as if you visited those websites directly. These external sites may collect data about you, use cookies, or track your interaction with their content. We recommend reviewing the privacy policies of any third-party websites you visit through our site.
Data retention
We retain your personal information only for as long as necessary to:
- Respond to your inquiries or complete your booking
- Comply with legal, tax, or business obligations
After that, your data is securely deleted or anonymized.
Your data rights
Under applicable data protection laws (including the GDPR), you have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for us to process your data
To exercise these rights, please contact us at info@castellinonaxos.gr.
Where your data is processed
Your data may be processed and stored on secure servers within the European Union. If data is transferred outside the EU, it will only be done in accordance with applicable data protection laws and to countries providing adequate safeguards.
Updates to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “last updated” date. By continuing to use our website, you agree to the updated terms.